“What the Finnair?”

2024

“What the Finnair?” is a slide deck prepared for a user experience class at the University of North Texas, exploring an issue with the airline’s partner flight system. Over the course of five weeks, I conducted user research, prepared personas, crafted user journey maps, and implemented solutions via IAD and wireframes. I created paper prototypes of a new and improved Finnair app that allowed users to book flights, manage trips, select seats, update passenger information, manage and track their luggage, and change or cancel their flights. After testing with users and receiving verbal and observational feedback, I tweaked my designs for an improved experience.

Please note: this slide deck was made for a university project and is not associated with Finnair.